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17
VOTE
22
VOTE
2
VOTE
Add dynamic CC email addresses to [Reply using message template] rule action
Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...
0
Backlog
3
VOTE
Front Chat Branch by Agent Availability
Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...
0
Backlog
20
VOTE
For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future
It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
0
Backlog
18
VOTE
Restricting Context Links by Workspace
Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...
0
Will not do
37
VOTE
15
VOTE
15
VOTE
16
VOTE
Request to Increase Recipient Limit for Sequences
For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
0
Backlog