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Display SLA breach timestamp instead of duration

As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.
5 months ago in Core Product Experience 0 Backlog

Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
9 months ago in Rule management 1 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
over 2 years ago in AI / AI language / AI summary 0 Backlog

Custom metrics or formula fields in analytics

No description provided
4 months ago in Customization / New metrics 0 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
over 1 year ago in Voice 0 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
over 2 years ago in Shared drafts 1 Backlog

Export AI message summary via API

As the title suggests, getting this information is helpful to display it in external systems, feed it into LLMs for account insights, and more.
about 2 months ago in Core API 0

Add analytics metrics in the conversation API

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...
3 months ago in Exports, API and connectors 0 Backlog

SLA Warning to be displayed at message level

Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...
about 1 month ago in Core Product Experience / SLA 0 Backlog

[language] More language support for AI Compose translate and AI message translate

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
8 months ago in AI / AI compose / AI language / AI message translation 4 Backlog