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Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
11 months ago in Native features 0 Backlog

Improved Assignment Queues Visibility and Management for admins

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
about 2 years ago in Assign / Workflows 0 Backlog

Delete/trash conversation keyboard shortcut

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
7 months ago in Core Product Experience 0 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields- Ticket status
almost 2 years ago in Navigate - find your work 1 Backlog

Zoom Phone channel integration

No description provided
over 4 years ago in New integration requests 9 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
about 1 month ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
about 1 month ago in Insights 0 Backlog

Share conversation to another mailbox

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...
about 1 month ago in Core Product Experience 0 Backlog

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
3 months ago in AI / Insights / Workflows 0 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
over 2 years ago in Scheduling Links 0 Backlog