All ideas

Showing 1686

Ability to create templates using HTML

Templating is currently limited to basic text formatting. The ability to use custom HTML templates would open up the possibility of using Front to send emails with richer branding and formatting (especially in bulk/sequence emails), like many othe...

almost 2 years ago in Core Product Experience 3 Backlog

3 VOTE

Multi-select dropdown field type for teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.

about 1 month ago in Macros 0 Backlog

36 VOTE

Support Viewing Microsoft 365 Group Calendars

Currently, Microsoft 365 group calendars (i.e. those connected to Teams), don't show up in Front. I'd like to be able to see these calendars in Front, otherwise our users have to go back to Outlook to view those calendars.

over 1 year ago in Cal Collaboration / Calendar View 5 Backlog

5 VOTE

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided

2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

6 VOTE

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.

3 months ago in Live Chat 0 Backlog

15 VOTE

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )

7 months ago in Core API 0 Backlog

11 VOTE

[scale] AI tagging for individual inboxes

No description provided

5 months ago in AI / AI tagging 0 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

15 days ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

2 VOTE

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...

28 days ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

44 VOTE

Google Chat integration

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.

over 1 year ago in New integration requests / Plugins 0 Backlog

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