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Sort conversation list by received/imported timestamp rather than sent timestamp

Front today displays conversations in order of when they were sent, not received or imported in the product. This is a suggestion to offer sorting by received timestamp instead of sent.
over 1 year ago in P2 display - conversation list 0 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
over 1 year ago in Core Product Experience / Search 0 Backlog

Increase the Merge conversation message limit - 100 is too low

Merging conversations is my favorite Front feature and we use it extensively. We've recently come up against the 100 message limit (15 people on an email chain and 4 support engineers can hit 100 messages VERY quickly). 100 Message merge limit has...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
about 1 year ago in Admin Experience 2 Backlog

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software
over 1 year ago in New integration requests 2 Backlog

Split calendar view (as Outlook)

Have different calendar to see others availability instead of having all in one --> unreadable
about 1 year ago in Calendar View 0 Backlog

CSAT: Multiple language support

No description provided
about 3 years ago in CSAT - Customisation - general 0 Backlog

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
over 3 years ago in Live Chat 1 Backlog

Dynamic objects: allow options without a static prefix/suffix

For example, hexadecimal strings of a specific length should be allowed to be turned into dynamic objects even without a static prefix.
8 months ago in Dynamic objects 0 Backlog

More detailed sending information about previous emails in email quote like Outlook

the email trail/ trace when sending from a Front connected outlook acct (image with red box) appears most compatible for Gmail users. it also doesn't contain enough information for customers who would be receiving emails such as the subject, cc, e...
about 1 year ago in Compose - write efficiently with quality 0 Backlog