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Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...
about 2 months ago in Knowledge Base 0

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
about 1 year ago in Live Chat 0 Planned

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
about 1 year ago in Knowledge Base 0 Already available

Assign Front Academy Courses/Paths

Customers want to be able to programmatically assign specific Front Academy courses to users. For example, when a new user is added to Front, they want a series of courses to be assigned to them.
3 months ago in Activation 0

Unread counters for shared inboxes

No description provided
almost 2 years ago in Core Product Experience 0 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
over 1 year ago in Scheduling Links 0 Backlog

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
almost 2 years ago in Developer Platform 3 Backlog

Better Attachment Management Abilities

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook
over 1 year ago in Client Platform / Core Product Experience 1 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
over 1 year ago in Printing 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
about 2 months ago in AI / AI tagging 0 Backlog