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[scope] AI tagging for individual inboxes

No description provided
about 2 months ago in AI / AI tagging 0 Backlog

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
12 days ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...
about 1 month ago in Admin Experience 0 Backlog

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
about 2 months ago in Search 0 Backlog

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
over 1 year ago in Core Product Experience 0 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
over 1 year ago in Core Product Experience 2 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
5 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
13 days ago in AI / AI tagging 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
13 days ago in Admin Experience 0 Backlog

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
8 months ago in Native features 0 Backlog