When collaborating with teammates on email drafts, a revision history would allow for worry-free collaboration, keeping drafts of emails from accidentally being deleted. Auto saving drafts every few seconds when composing an email then being able ...
Drafts API: Drop requirement for supplying channel_id
Right now Front requires a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
Require the user to send a message before there is a push message from the chat widget launcher icon
Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...
Ability to limit plugin/integration access to specific users
When creating a plugin, having the option to limit to specific users would be good. This would be useful both during development and using the plugin. We were specifically looking to limit on a plugin but could this this relate for integrations as...
Customize the default time of 'Day & Time' snooze option
As a user who leverages snooze frequently, I'd like to change the 'Day & Time' snooze option to default to when I start my day (at 8am, instead of 9am), after a date is selected. I'd be able to snooze conversations accurately, with less clicks.