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Ability to create custom fields via the API

No description provided
almost 2 years ago in Developer Platform 0 Backlog

OOO/Vacation auto-response or indicator for @ mentions

Can you guys added some kind of auto response for @ chats. Kind of like an auto response or redirect if someone @ chats you while you are on vacation, OOO, etc. Yes when you try to @ chat the person it does show if they are online or not. But real...
over 1 year ago in Core Product Experience 1 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
11 months ago in Rule library 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
over 3 years ago in Increase granularity of admin permissions 0 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
11 months ago in Existing integrations 0 Backlog

KnowBe4 integration

No description provided
over 3 years ago in New integration requests 2 Backlog

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
almost 4 years ago in Data retention 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
almost 4 years ago in Assign 0 Backlog

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
3 months ago in Accounts Manager / Admin Experience 0 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
8 months ago in Chatbots / Front Chat / Live Chat 0 Backlog