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Admin Experience

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Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
25 days ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

Show time off end date next to a teammate's name

No description provided
4 months ago in Admin Experience / Teammate management 0 Backlog

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...
over 2 years ago in Teammate Groups 2 Backlog

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.
almost 2 years ago in Workspaces 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

3 months ago in Compliance & security 0 Backlog

Be able to edit custom field in mobile app

Right now we are unbale to update custom fields in the mobile app. It would be great to be able to do this, especially for teams that work around the clock and on the go.
about 2 months ago in Core Product Experience / Custom fields 0 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
over 3 years ago in Login and SSO settings 1 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
4 months ago in Admin Experience / Core API 0 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
3 months ago in Admin Experience 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
12 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned