66
VOTE
Status
Backlog
Categories
Admins can control more teammate settings
Created by
Guest
Created on
Sep 3, 2021
RELATED IDEAS
Allow admins to manage inbox delegations for teammates
Problem
Only inbox owners can delegate their individual inbox, leaving admins unable to manage delegations during offboarding, unexpected absences, or onboarding.
Request
Allow company admins to add and remove inbox delegations on behalf of any teammate, so coverage gaps are resolved without requiring the inbox owner to act.
Context
Key use cases: employee offboarding, unexpected PTO, and supervisor oversight during onboarding.
This makes absolute sense in customer service centric environment especially in cases where there is high employee turnover.
Agreed, the feature should be in the hands of the admin rather than the user to delegate their own mailbox. There are advantages to have this. Alternative in Outlook would be 'Open Another Mailbox' in OWA/Exchange Online whereby the user has Read Permissions to another mailbox. Can be really handy in all types of situations. Delegation would solve this, but to administer, we would have to ensure the employee sets this up themselves, which is not right.
I believe this is essential for the company admin because the inbox directly in gmail or outlook forces the manager to have gmail/outlook open and considering that with Front use the source mailbox is becoming more out of sync it is hard to make sense of an employee's inbox if they have migrated from the source provider to Front.