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Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
10 days ago in Outbound/Sequences 0 Backlog

Create calendar events on mobile

Hi team! Filing an Idea on behalf of a prospect. They would like to request the ability to create calendar events from our mobile apps.
7 months ago in Create New Event / Mobile 0 Backlog
318 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
about 3 years ago in Comments / @ mentions 12 Backlog

Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
4 months ago in Knowledge Base 0 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
about 1 month ago in Core Product Experience / Developer Platform 0 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
5 months ago in Admin Experience / Custom fields 0 Backlog

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
about 1 year ago in Teammate Groups 5 Backlog

Teammate event auditing

As an IT admin, I would like to monitor changes to Workspaces + Teammates in Front for IT security and observability purposes. Specifically, I would like the option to subscribe to a Webhook feed or poll a GET /audit API endpoint to fetch the foll...

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
12 months ago in Core Product Experience 0 Backlog

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
11 months ago in Vacation responders 0 Backlog