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Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
9 months ago in Knowledge Base 6 Backlog
104 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
about 1 year ago in Vacation responders 0 Backlog

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
5 days ago in New integration requests 0

Increase AI tags option

We're trying out the AI tagging system on our main IT mailbox, but the current limit of 10 tags is a bit restrictive for our needs. Ideally, we'd like to be able to set up 15-20 AI tags for better organization.
5 days ago in AI 0
148 VOTE

@mention someone in an email when composing

When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.
over 1 year ago in Composer 9 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
8 months ago in Admin Experience / Custom fields 0 Backlog

Ability to copy rules

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.
about 1 year ago in Workflows 2 Backlog
108 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 1 year ago in Teammate Groups 5 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
about 1 year ago in Core Product Experience 2 Backlog

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
about 1 year ago in Core Product Experience 0 Backlog