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Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
24 days ago in Company rules / Rules 0 Backlog

Be able to 'Add Conversation Subscriber' as a rule action

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
about 2 months ago in Rules 0

Allow Rules to Interact with Contact Notes

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...
about 2 months ago in Rules 0

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
about 2 months ago in Rules 0

Add 'Email was Read' as a trigger for rules

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
about 2 months ago in Rules 0