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2
VOTE
2
MERGED
Rule to create a draft message when a message meets certain conditions
Customer request: "For us this would be perfect because 9/10 times our customer services uses canned replies. In this case they only have to check 1 sec and hit send button. In 1/10 of the times they have to edit the message or add an invoice in t...
0
Launched
1
VOTE
1
VOTE
be able to drag events in the monthly calender view
Please enable the calender events to be dragged withing the monthly calander view. Lot of times appoints are moved from 1 week to aother. It will be very easy and fast versus going into each even and changing the date. I only use the monthly view ...
0
Backlog
1
VOTE
Being able to choose a primary tag if adding more than 1 to a conversation for reporting purposes.
Different to parent tags, this would be where a conversation is tagged for example as an 'account balance' query but the team leader has added a secondary tag of 'urgent' and maybe a 3rd tag of 'complaint'. This may then push it to a view that has...
0
Backlog
1
VOTE
Group individual Live Chat messages into one conversation in Sent Items
Live Chat sees every individual message sent as a separate sent item even if it's part of the same live chat conversation with 1 person. When going back through Sent Items, this makes it overly large and messy to look back through, especially when...
0
Backlog
1
VOTE
Ability for "branch by keywords" option in Chatbot to answer more than one question at once
In a chatbot conversation flow, if I have two keyword sets included in a "branch by keywords" step: 1. "dog; pet; cat" 2. "early check in; late check out" And a client using the chatbot answers an open-ended question with:"can I bring my dog? how ...
0
Backlog
1
VOTE
Ability to group notifications when receiving multiple emails/assignments at once
When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
0
Backlog
1
VOTE
Ability to make an email visible in multiple inboxes
Let's say a question is relevant to several teams. Instead of individually tagging the team members in the email or forwarding the email, is there a way to make the email visible in multiple inboxes simultaneously? It would be great if we could ha...
0
Backlog
1
VOTE
Create a single artifact when linking a conversation to multiple salesforce objects in the SF Plugin instead of multiple artifacts
When logging a message/conversation against a salesforce object in the SF plugin front will create 1 unique artifact per object. Example if I want to log a conversations against an Account, a contact and a lead Front will create seperate records f...
0
Backlog