All ideas
Sort by:
Trending
Status:
Backlog
Showing 2069
1
VOTE
Assign conversation in personal inbox moves under "assigned to me"
When assigning a conversation in a personal inbox to myself, the conversation disappears, it moves under "assigned to me". This feels very confusing. I would expect the conversation to be visible in both places like it does for shared inboxes. Can...
0
Backlog
1
VOTE
Expand visible comment length in email notification
When an agent leaves a private comment on a ticket, and that agent has enabled email notifications, they receive a truncated version of the comment by email, it only shows the first 200 characters and the agent needs to see more information.
0
Backlog
1
VOTE
1
VOTE
1
VOTE
1
VOTE
2
VOTE
Allow Application Objects to scan email message HTML
Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
0
Backlog
2
VOTE
[activation] have the training messages to respect the rule conditions
situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
0
Backlog
3
VOTE
4
VOTE