RELATED IDEAS
Better distinguish comments from messages
Problem
Internal comments and actual messages have become visually similar in the redesigned interface, particularly on SMS and WhatsApp channels, making it difficult for teams to distinguish between internal team discussion and customer communication.
Request
Improve the visual distinction between internal comments and customer-facing messages, especially for SMS and WhatsApp channels.
Some time ago you pushed an update that made the text box for responding to a text message essentially mirror the size and shape of the internal comment box. You can probably guess where I am going with this: very often messages that are intended to be internal comments end up being sent as external text message replies. Any chance you can change the positioning and size of the text message channel reply box so it is more clear which is which (internal and external)?