RELATED IDEAS
Improve visual difference between comments and messages
With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.
Some time ago you pushed an update that made the text box for responding to a text message essentially mirror the size and shape of the internal comment box. You can probably guess where I am going with this: very often messages that are intended to be internal comments end up being sent as external text message replies. Any chance you can change the positioning and size of the text message channel reply box so it is more clear which is which (internal and external)?