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Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
2 months ago in Admin audit trail 0 Backlog
115 VOTE

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 4 years ago in Composer 5 Backlog

Granular Company-level Permissions

We currently have all our IT staff listed as company admins to handle company rules, developer options, company tags, etc. However, I don't want to give them access for other resources like billing, financial info or company preferences. We need g...
3 months ago in Admin Experience 1 Backlog
114 VOTE

Expand Dark Mode to the rest of the UI

Calendar User settings
over 4 years ago in Other (CPX) 1 Backlog
112 VOTE

Configure business hours as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 4 years ago in Admin Experience / Business Hours and time measure / Insights 12 Backlog

Allows using Teams scheduling links with any calendar

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...
10 months ago in Schedule - manage your calendar 1 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
about 2 years ago in AI / AI language / AI summary 0 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog
107 VOTE

Option to assign through rules or keep assignment even if assignee is Out Of Office/Busy

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
over 4 years ago in Assign 1 Planned

Better Attachment Management Abilities

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook
over 2 years ago in Client Platform / Core Product Experience 2 Backlog