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Increase the character limit for Front Chat

The limit is set to 2000 characters currently, it would be nice if this could be increased to avoid needing to send multiple messages or direct the customer to another form of communication i.e. email when dealing with a more complex inquiry.
over 1 year ago in Live Chat 0 Backlog

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...
about 2 years ago in Tags 1 Backlog

Support Snooze activities in Intercom

When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...
almost 2 years ago in Intercom 0 Backlog

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.
11 months ago in Insights 0 Backlog

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox
about 2 years ago in Tags 0 Backlog

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...
11 months ago in Admin Experience / Workflows 0 Backlog

Limit team signatures only to certain teammates

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.
about 2 years ago in Signatures 0 Backlog

Auto Provisioning of Office 365 Channels

I am not sure the technical feasibility of doing something like this, but I would like to be able to auto-provision new users' Office 365 channels. Currently we have an SCIM bridge to Entra which adds the team member, but the user then has to manu...
5 months ago in Admin Experience 0 Backlog

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...
11 months ago in Core Product Experience 0 Backlog

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether
about 2 years ago in Tags 0 Backlog