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Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
8 months ago in Core API 0 Backlog

Create & view events from ICS files

No description provided
over 3 years ago in Create New Event 10 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
over 1 year ago in Contacts / Custom fields / Developer Platform 0 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
almost 2 years ago in Signatures 2 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
about 2 months ago in Conversation/inbox permissions / Permissions 0 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
5 months ago in AI / AI answer for chat 0 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
7 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 2 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
over 3 years ago in Event notifications 3 Backlog

Taskbar icon to turn gold (or other color) when a new email comes in

Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
12 months ago in Core Product Experience / Counters 0 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
over 3 years ago in Live Chat 13 Planned