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Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
9 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

Manage an individual teammate's Group membership

An admin can view which teammate Groups a given teammate belongs to, but it can only be edited from the teammate Groups. This means that I want to add a user to multiple teammate Groups I must navigate to each one.
over 2 years ago in Teammate Groups 0 Backlog

Ability to toggle date format for snooze to non-US

To be able to set it to dd-mm-yy or mm-dd-yy
over 2 years ago in Snooze 1 Backlog

Segregate Shared Contacts by Workspace

Currently, shared contacts are shared with everyone in the company rather than by workspace. I'd like to be able to separate out shared contacts to specific workspaces, rahter than to everyone, to avoid confusion and support our security team's le...
about 1 year ago in Contacts 0 Backlog

Send existing message in draft state via API

Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
about 1 year ago in Core API 1 Backlog

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
about 1 year ago in Existing integrations / Twilio 0 Backlog

Face ID and Pin quick login for mobile app

My IOS mobile app asks me to sign in everyday and our company emails are long and annoying to type. It would be helpful to have the option to sign into the app via Face ID
about 1 year ago in Native features 0 Backlog

Don't require signature to set sender info

Currently, in order for the sender's name to appear in an email to the recipient, a signature must be used. It would be nice to pull the sender's name from their Front profile or allow it to be set elsewhere without the need to create a signature....
almost 2 years ago in Signatures 2 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
almost 2 years ago in Rule trigger 0 Backlog

New tools to recognize phishing attempts.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...
almost 2 years ago in Rule actions 0 Backlog