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Improved Emoji Accessibility

It would be beneficial if Front could do a better job of keeping the most recently used emojis listed at the beginning of the emoji selection box. This would save users time and effort, as they wouldn't have to scroll through a long list of emojis...
about 1 year ago in Compose - write efficiently with quality 0 Backlog

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.
5 months ago in Knowledge Base 0

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
about 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
about 1 year ago in Admins can control more teammate settings / Teammate management / Workforce management 0 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
over 2 years ago in Live Chat 0 Backlog

[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...
9 months ago in AI / AI tagging 0 Backlog

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
9 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Integrate Time Off Planner with External HR Systems

During a product roadmap presentation, Carter from Edge Logistics mentioned it would be great if the Time Off feature for shifts integrated with external HR systems like Paylocity Link to Gong clip: https://us-18905.app.gong.io/call?id=31715033328...
over 1 year ago in Teammate availability / Workforce management 0 Backlog

Change sender line name back to my actual name instead of "Me"

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?
about 2 years ago in Core Product Experience 0 Backlog

Pass custom conversation fields through Front Chat SDK

I'd like to be able to pass custom conversation fields through the Front Chat SDK. Currently it only allows me to pass custom contact fields through. This is problematic because sometimes the fields will be specific to that conversation, and I don...
over 1 year ago in Live Chat 0 Backlog