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have a take it button to assign in 1 click

Have the possibility to assign yourself on a conversation with one click
4 months ago in Core Product Experience 0 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
over 2 years ago in P1 navigation - left pane 4 Backlog
118 VOTE

Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
over 4 years ago in P3 display 19 Backlog
117 VOTE

Expand Dark Mode to the rest of the UI

Calendar User settings
over 4 years ago in Other (CPX) 1 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
over 1 year ago in Voice 0 Backlog

[language] More language support for AI Compose translate and AI message translate

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
7 months ago in AI / AI compose / AI language / AI message translation 4 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
about 2 years ago in AI / AI language / AI summary 0 Backlog

Conversation Link Privacy

Only allow owners of the Private Inbox to share the conversation link for conversations in a private inbox
16 days ago in Admin Experience 0 Backlog

Advanced Customisable Branding in Portal

Allow for customers change font, more colours of all elements and rearrange layout.
4 months ago in Customer Portal 1 Backlog

Customize the display of a metric in Analytics

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.
6 months ago in Customization 0 Backlog