All ideas

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...

The chat transcript emails can be difficult to read—especially for longer conversations. They often appear as one long quoted thread, which makes it hard to follow the back-and-forth flow of the conversation. It would be a big improvement if the t...

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.

Outlook includes a feature in which your "Recent Documents" are easily accessible for attaching without the need for File Explorer to open. Suggestion to have a similar capability in Front for recent attachments.

As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...