All ideas

Showing 1682

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable

over 1 year ago in Knowledge Base 0 Backlog

4 VOTE

Increase the character limit for Front Chat

The limit is set to 2000 characters currently, it would be nice if this could be increased to avoid needing to send multiple messages or direct the customer to another form of communication i.e. email when dealing with a more complex inquiry.

over 1 year ago in Live Chat 0 Backlog

8 VOTE

Allow scheduling links to show meetings more than 2 months in advance

No description provided

over 2 years ago in Scheduling Links 0 Backlog

5 VOTE

Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation

over 1 year ago in Core Product Experience 4 Backlog

3 VOTE

Calendar Feature

There should be a calendar available in front without having to link it to an outside email source such as Gmail.

12 months ago in Core Product Experience 0 Backlog

3 VOTE

Allow to Download Inline Images from WhatsApp senders

Currently in the desktop app is not Possible to dowload Images send from Senders. you need to switch to browser and download via right click.

12 months ago in Desktop / Developer Platform 0 Backlog

4 VOTE

Support Snooze activities in Intercom

When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...

over 1 year ago in Intercom 0 Backlog

12 VOTE

Auto-reply including conversation history

No description provided

almost 4 years ago in Auto-reply 0 Backlog

3 VOTE

Expand pattern-matching options for Dynamic Objects

Currently, Dynamic Object patterns can match on; digits [0-9] letters [a-z] alphanumeric [a-z0-9] spaces [\s] My platform can sometimes generate URLs which contain a double-slash "//" in part of the URL; https://example.com/resources//123 I want t...

12 months ago in Dynamic objects 0 Backlog

6 VOTE

Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...

almost 2 years ago in Metrics / Outbound analytics 0 Backlog

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