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Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
about 2 years ago in Core Product Experience 4 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
about 2 years ago in P1 navigation - left pane 4 Backlog

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...
7 months ago in AI / AI similar conversations / Workflows 1 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
almost 2 years ago in AI / AI language / AI summary 0 Backlog

Auto Launch Macro (not a rule!)

RELEVANT FOR NEW RULES & MACROS FUSION THAT WILL MERGES BOTH INTERFACES. Why not have a global "workflow" that looks like macro builder but includes rules & macro capabilities. Imagine 2 options for workflow types when opening the tool: 1....
14 days ago in Workflows 0
110 VOTE

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
about 4 years ago in Managing/Updating Events 11 Backlog

Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
about 1 month ago in Developer Platform / Existing integrations 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
over 1 year ago in Insights / Knowledge Base 0 Backlog

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
9 months ago in Macros 0 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
about 2 years ago in Shared drafts 1 Backlog