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Status Backlog
Categories Workflows
Created by Guest
Created on Apr 3, 2025
Merged idea
This idea has been merged into another idea. The merged idea is not visible in this portal.

Auto Launch Macro (not a rule!) Merged

RELEVANT FOR NEW RULES & MACROS FUSION THAT WILL MERGES BOTH INTERFACES.

Why not have a global "workflow" that looks like macro builder but includes rules & macro capabilities. Imagine 2 options for workflow types when opening the tool:


1. Auto-launched workflow (like rules today but same builder UX as macro/chatbots.)

2. Screenflow (activated with button, like macro today, shows a screen)


Example: "When a ticket is not resolved after 10 days, notify user and automatically pop up a screenflow/prompt on the conversation with opened to ask why was it not resolved?" User has to fill in required fields before leaving the conversation.