All ideas
Sort by:
Trending
Status:
Showing 1788
4
VOTE
Create Rule From Selected Message in the inbox
Starting the Rule Creation Process from an Example Message would Improve Workflow Given, rules are designed to manage what happens to a particular type of incoming message, it would be logical to start the process of rule create using an example m...
0
Backlog
2
VOTE
Update Twilio SMS Channel Credentials in App
Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
0
Backlog
3
VOTE
[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)
Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
0
Backlog
6
VOTE
Remove Inbox limit for personal/shared Views (50 inboxes)
We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...
0
Backlog
1
VOTE
Lock down Make inbox visible to analytics button
Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
0
Backlog
2
VOTE
7
VOTE
8
VOTE
6
VOTE
3
VOTE
[action] AI compose to show the before and after
I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
0
Backlog