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Set Default Font @ Company Level

Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.
6 months ago in Admin Experience 0 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
9 months ago in Chatbots / Front Chat / Live Chat 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 0 Backlog

Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
almost 2 years ago in Core Product Experience 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
9 months ago in Core API / Knowledge Base 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
9 months ago in Other (CPX) 0 Backlog

[Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
9 months ago in Knowledge Base 0 Backlog

Expose phishing information through the API

Allow users to see whether a conversation has been marked as phishing when fetching it via the API
over 1 year ago in Core API 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
over 3 years ago in Existing integrations 0 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
over 2 years ago in Attachments 0 Backlog