ADD A NEW IDEA

All ideas

Showing 1697

Saved Search / view

The ability to save searches so you don't have to type them out each time.
almost 2 years ago in Core Product Experience / Search 1 Backlog

Ability to create custom fields via the API

No description provided
about 2 years ago in Developer Platform 0 Backlog

Snooze for x working days

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...
over 1 year ago in Snooze 2 Backlog

Single day view in full calendar

Ability to toggle to a single day view in the full Front Calendar view
over 2 years ago in Calendar View 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
about 4 years ago in Existing integrations 0 Backlog

Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation
almost 2 years ago in Core Product Experience 5 Backlog

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
almost 2 years ago in Chatbots 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
almost 2 years ago in Chatbots 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
7 months ago in CSAT metrics and reporting 0 Backlog

Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
7 months ago in P2 display - conversation list 0 Backlog