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Be able to edit custom field in mobile app

Right now we are unbale to update custom fields in the mobile app. It would be great to be able to do this, especially for teams that work around the clock and on the go.
6 months ago in Core Product Experience / Custom fields 0 Backlog

Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
about 1 year ago in Live Chat 1 Backlog

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
11 months ago in Knowledge Base 1 Backlog

Support custom fields for Zoho

Custom fields that are created for some module (e.g. contacts, leads) are not visible in Front either for edit or update. It would be great to be able to show these fields based on the plugin settings in Front.
6 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
8 months ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
8 months ago in AI / AI summary 0 Backlog

Support searching with a wildcard (*) in query and filters

Adding a wildcard (*) to my query does not always return results with variations in words (truncation) https://front.atlassian.net/browse/PB-56125?atlOrigin=eyJpIjoiNWQ5YzdlNWIyOTFkNDRkMDk2ZDRjODlkMTZhNzgyMDgiLCJwIjoiaiJ9
over 1 year ago in Matching 0 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
about 1 year ago in Knowledge Base 0 Backlog

Add internal discussions to Analytics

No description provided
about 4 years ago in Metrics by type 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
almost 4 years ago in Managing/Updating Events 0 Backlog