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Filter negation (tag, email, account)

Description: Be able to search for conversation that DON'T have a specific filter Example use cases: Do not search in "attachments" Search for an open email from outside your organization with 'is:open -@domain.com' Avoiding certain senders by sea...
over 2 years ago in Filters 3 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
about 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
about 4 years ago in Message templates 1 Backlog

Copy attendees from calendar event

Having to have another meeting with the same attendees - the only way I see is to add them all individally...it would be great to be able to copy an attendee list into a new meeting.
over 1 year ago in Attendee management / Cal/scheduling efficiency 0 Backlog

Customize sound (volume and type) of notification

No description provided
over 3 years ago in Desktop / Live Chat / Notifications 1 Backlog

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
over 3 years ago in Load balancing 1 Backlog

Prevent auto-hyperlinking

No description provided
over 3 years ago in Parser 1 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
about 1 year ago in Knowledge Base 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
almost 2 years ago in Workflows 4 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
5 months ago in Admin Experience 0 Backlog