RELATED IDEAS
Improve visual distinction in Chat conversations
Problem
Inbound messages, outbound messages, and internal notes in Chat conversations are difficult to distinguish visually due to similar blue and grey shades.
Request
Redesign message styling to clearly differentiate message types, and optimize the compose box layout to show shared drafts without consuming excess screen space.
2
MERGED
Update Front Chat timeline view to display customer messages on one side and chat agent messages on the opposite side
The current Live Chat timeline view displays all messages on the same side. It would be visually easier to process if the Customer message was one side of the screen, and the Chat Agent message was on the other side of the screen
Backlog
It would be great if we could indeed give certain colors to various senders. We receive emails from external but also internal contacts. It would help a lot if we could distinguish them by color.
Agree, our support team sometimes sends comments to customers by mistake.
Quite difficult to follow up the UI, especially when there is an increased number of messages.