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Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
over 1 year ago in Knowledge Base 0 Backlog

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
over 1 year ago in Chatbots 0 Backlog

Auto Cancel a Scheduled "Send Later" Email if responded to

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...
over 1 year ago in Compose - write efficiently with quality 0 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
about 1 year ago in Knowledge Base 0 Backlog

Copy attendees from calendar event

Having to have another meeting with the same attendees - the only way I see is to add them all individally...it would be great to be able to copy an attendee list into a new meeting.
over 1 year ago in Attendee management / Cal/scheduling efficiency 0 Backlog

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
about 2 years ago in Custom fields (smart rules) 0 Backlog

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
10 months ago in Insights 1 Will not do

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
about 1 year ago in Outbound/Sequences 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
over 1 year ago in Dynamic objects 0 Backlog

(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
3 months ago in Core Product Experience / Search 0 Backlog