All ideas

Showing 1746

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...

over 1 year ago in Workspaces 0 Backlog

8 VOTE

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.

over 1 year ago in Knowledge Base 0 Backlog

12 VOTE

Improved analytics for Front Chat

No description provided

over 2 years ago in Live Chat 0 Backlog

11 VOTE

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...

about 2 years ago in Core Product Experience 1 Backlog

6 VOTE

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.

about 1 year ago in Outbound/Sequences 0 Backlog

4 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

10 months ago in SLA / Time-based options 0 Backlog

10 VOTE

ON/OFF toggle for Front Chat widget

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.

almost 2 years ago in Live Chat 2 Backlog

9 VOTE

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...

almost 2 years ago in Chatbots 0 Backlog

18 VOTE

Merge conversation rule trigger

No description provided

over 3 years ago in Rule trigger 0 Backlog

2 VOTE

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...

5 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

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