ADD A NEW IDEA

All ideas

Showing 1702

Ability to preview attachments

Ability to preview attachments in an email without downloading.
about 2 years ago in Core Product Experience 2 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
almost 2 years ago in Core Product Experience 1 Backlog

Specify fields to receive in Application Webhook events

My team uses Application Webhooks to ingest data from Front. We generally only need to access certain fields in an event payload, with most of the data in the payload being discarded. To help save on our ingress bandwidth costs (and Front's egress...
18 days ago in Developer Platform 0
169 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
about 4 years ago in Attendee management 1 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
9 months ago in Voice 0 Backlog

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
about 1 year ago in Native features 0 Backlog

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...
about 1 month ago in AI / AI answer for KB (Ask your KB) / AI suggested replies (auto draft) 0 Backlog

Delete/trash conversation keyboard shortcut

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
29 days ago in Core Product Experience 0 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
about 2 years ago in Core Product Experience 6 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
almost 2 years ago in Admin Experience / Signature management 1 Planned