Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic
We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
Talkdesk Integration - The ability to use SMS in Front using Talkdesk
It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...
Auto Cancel a Scheduled "Send Later" Email if responded to
Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...
Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
Notifications / new message sound for chat visitors
Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.