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7
VOTE
Chatbot timing for text that pops up on your page
It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
6
Backlog
2
VOTE
Allow auto-installed apps to be disabled
Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...
0
Backlog
12
VOTE
12
VOTE
Keyboard shortcut: collapse conversations
I'd love a keyboard shortcut to collapse conversations. (And/or a button that's not hidden instead of dropdown list.) Also, and I know this is SUPER granular, the ability to specify that it keeps the final email open (instead of collapsing ALL ema...
0
Backlog
23
VOTE
2
VOTE
Allow Application Objects to scan email message HTML
Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
0
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2
VOTE
[activation] have the training messages to respect the rule conditions
situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
0
Backlog
13
VOTE
Ability to rearrange the fields in Accounts and Contacts in a particular bespoke order
Just allows us to put the fields in the same order as they appear in other systems so breeds familiarity. As users build out Account list and custom fields, there should be a way to rearrange columns, sort by column, move them up/down the order, e...
1
Backlog
13
VOTE
Add personal notes when snoozing a conversation to reference later
When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
1
Backlog
12
VOTE
New default channel option: Dynamically select channel based on inbox currently being viewed
If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
0
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