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Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided
over 2 years ago in Cal/scheduling efficiency 0 Backlog

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they...
about 1 year ago in WhatsApp 1 Backlog

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...
9 months ago in Existing integrations 0 Backlog

Notification or indicator for emoji reactions

No description provided
over 3 years ago in Notifications 1 Backlog

Ability to create rules with the API

No description provided
over 1 year ago in Core API 1 Backlog

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
about 1 year ago in Knowledge Base / New integration requests 2 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
10 months ago in Core Product Experience 1 Backlog

Auto-capitalize first letter in a sentence

No description provided
almost 4 years ago in Composer 0 Backlog

Assign uploaded "emoji" icon to a tag in the inbox

When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...
almost 2 years ago in Tags 2 Backlog

Highway Custom Plug In

Clients want to flag certain emails in Highway through a plug-in in Front. This is a similar feature in outlook. This is typically a security risk/requirement that logistics customers may have.
10 months ago in New integration requests 0 Backlog