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Status Backlog
Categories Chatbots
Created by Guest
Created on Oct 20, 2023

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time.

For example, if they're stuck on a step for too long, we'd like to build logic that ends the chatbot flow and takes them to a chat agent. Another example is that if the bot asks an open-ended question and the chat visitor doesn't type a response, I'd like to restart the chatbot flow.

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