All ideas

Showing 1689

6 VOTE

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature

10 months ago in AI / AI summary / Core API 1 Backlog

12 VOTE

[channel] AI Compose for SMS, Chat, custom

No description provided

over 1 year ago in AI / AI compose 2 Backlog

13 VOTE

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)

almost 2 years ago in New integration requests / Workflows 1 Backlog

11 VOTE

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...

over 1 year ago in Collaborate - work together seamlessly / Keyboard shortcuts 2 Backlog

5 VOTE

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1

8 months ago in Knowledge Base 0 Backlog

2 VOTE

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.

3 months ago in Admin Experience 0 Backlog

10 VOTE

Support custom Zoho fields and layouts

Support custom layouts Case 1 Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from ju...

over 1 year ago in Existing integrations 0 Backlog

10 VOTE

Ability to change font when using mobile app.

Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...

over 1 year ago in Mobile 1 Backlog

7 VOTE

Add a forward button next to the reply button so it's more easily accessible

No description provided

12 months ago in Core Product Experience 0 Backlog

10 VOTE

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields

over 1 year ago in Navigate - find your work 1 Backlog

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