All ideas

Showing 1706

Add feature to see members of a distribution list

Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...

over 1 year ago in Accessing / Organizing Data / Triage - get to inbox 0 0 Backlog

6 VOTE

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

10 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

2 VOTE

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

3 months ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

13 VOTE

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions

almost 2 years ago in Live Chat 2 Backlog

15 VOTE

Excel file preview instead of download

Sometimes we only need to view details thus having a preview option like Outlook has will help lessen the auto-downloading of excel files.

about 2 years ago in Collaborate - work together seamlessly 3 Backlog

10 VOTE

Hide inbox from the Move to dropdown

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...

over 1 year ago in Collaborate - work together seamlessly 0 Backlog

10 VOTE

Support lookup for @ user and # channel mentions in Slack

Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...

over 1 year ago in Existing integrations 0 Backlog

5 VOTE

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...

8 months ago in AI / AI answer for chat 0 Backlog

8 VOTE

Focused View

I would like all Spam and Unsolicited Emails to go into their own Folder. This would be very similar to Outlook's Focused view or Gmail's Tab called Promotions. FrontApp is all about team & personal productivity yet it's currently allowing in ...

about 1 year ago in Core Product Experience 2 Backlog

3 VOTE

Secondary time zone

Display secondary time zone in calendar, and world clock.

5 months ago in Schedule - manage your calendar 0 Backlog

Please enter your email address

FILTER BY CATEGORY