Skip to Main Content
Status Planned
Created by Guest
Created on Apr 21, 2022

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.


  • Attach files
15 MERGED

SLA - Resolution time

Merged
SLA rules and analytics based on resolution time (not response time)
over 1 year ago in Insights / Workflows 0 Planned