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Status Planned
Categories Advanced rule conditions and actions
Created by Guest
Created on Apr 21, 2022

RELATED IDEAS

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.


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15 MERGED

SLA - Resolution time

Merged
SLA rules and analytics based on resolution time (not response time)
over 1 year ago in Insights / Workflows 0 Planned