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Pass date DV into Connector

Be able to pass date DV into Connector input field
about 2 months ago in Developer Platform 0

Teammate Phone Field

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?
about 2 months ago in Admin Experience 0 Backlog

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.
about 3 years ago in Advanced rule conditions and actions 0 Planned

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
over 1 year ago in Front Chat 0 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
about 2 years ago in Message templates 0 Backlog

Multi-select dropdown field type for Collect teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
5 months ago in Macros 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
over 1 year ago in Knowledge Base 3 Already available

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
11 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Ability to rearrange the fields in Accounts and Contacts in a particular bespoke order

Just allows us to put the fields in the same order as they appear in other systems so breeds familiarity. As users build out Account list and custom fields, there should be a way to rearrange columns, sort by column, move them up/down the order, e...
about 2 years ago in Accounts Manager 1 Backlog

Real-time translations in Front - Google Cloud Translation API

A Front Translate module - Front user pick Translation engine. The possibility to connect your own Google Cloud Translation (account) to Front. Very easy to get started via the Google Cloud Console. Incoming messages can be translated in real time...
over 1 year ago in New integration requests 1 Backlog