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Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
13 days ago in Admin audit trail / Compliance & security 0 Backlog

Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
3 months ago in Rule management 1 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
almost 2 years ago in Core Product Experience 2 Backlog

Access "Current Teammate" in Macro Dynamic Variables

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.
2 months ago in Macros 1 Backlog

Attachment in Application Object

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.
16 days ago in Developer Platform / Dynamic objects 0

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
about 2 years ago in Core Product Experience 0 Backlog
103 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
about 2 years ago in Core Product Experience 2 Backlog

Front Chat Branch by Agent Availability

Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...
9 days ago in Chatbots / Front Chat / Live Chat 0

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
almost 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 16 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
almost 2 years ago in P1 navigation - left pane / Tags 2 Backlog