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@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
over 2 years ago in Notifications 2 Backlog

Ticket Status as Dynamic Variable for Message Templates

Ticket Status to be a default Dynamic Variable available to use in Message Templates
3 months ago in Message templates 0

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
about 2 years ago in Chatbots 1 Backlog

Front Chat Branch by Agent Availability

Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...
5 months ago in Chatbots / Front Chat / Live Chat 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
over 1 year ago in Knowledge Base 0 Backlog

Admin Settings in Mobile App

Admin Settings in Mobile App
5 months ago in Admin Experience 0 Backlog

Excel file preview instead of download

Sometimes we only need to view details thus having a preview option like Outlook has will help lessen the auto-downloading of excel files.
over 2 years ago in Collaborate - work together seamlessly 3 Backlog

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
over 2 years ago in Contacts / Export 3 Backlog

Live Dashboard - Filter on Accounts

Would be great to have a view of the current situation for a specific customer.
about 2 months ago in Live dashboard 1 Backlog

More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
11 months ago in Core API / Partner Integrations 1 Backlog