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Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
almost 2 years ago in Knowledge Base 0 Already available

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
about 2 years ago in Chatbots 0 Backlog

Track Internal Actions in Analytics

Basically breaking down the touched conversations into the individual metrics: number of comments that a teammate has commented in the team performance report how many emails they have assigned to other teammates how many tags they have added, etc -
about 1 year ago in New metrics 0 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
almost 2 years ago in Existing integrations 1 Backlog

Required tags dialog should set the cursor on the first field when opened

We use the normal tags feature, and a custom tag feature where we tag the customer name. These data are required to resolve a ticket. Annoyingly, the "Tagging required" dialog box supports autofill, but it doesn't default to selecting any field in...
about 2 months ago in Workflows 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
about 2 years ago in Chatbots 1 Backlog

Translate emails within Front with a simple button to click

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.
5 months ago in AI 1 Already available

Customer Portal: Pre-filled requests

Similar to how you can pre-fill message content in emails via mailto ( see https://help.front.com/en/articles/2531#supported_options ), it would be helpful to send users to a pre-filled Customer Portal "New Request" form. Some use-cases; * Pre-sel...
3 months ago in Customer Portal 0 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
11 months ago in Core Product Experience 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
over 1 year ago in Knowledge Base 0 Backlog