All ideas

Showing 1750

13 VOTE

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.

over 1 year ago in Existing integrations 1 Backlog

3 VOTE

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"

4 months ago in Conversation/inbox permissions / Permissions 0 Backlog

7 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

10 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

4 VOTE

Add Snooze Count

It would be helpful to have Snoozed count showing on status bar. Currently the only items showing are counts for Open emails. I have a tag for Snooze and in the status bar it would be great to see the count for what is snoozed. Yes you can hit the...

6 months ago in Counters 0 Backlog

9 VOTE

Display history of template creation, and show when last used

In the UI of the "Message Templates" section of Front, i'd like to be able to be able to see the history of the message template (primarily, who created it, and who last edited it), as well as see when it was last used. If I see we have templates ...

about 1 year ago in Message templates 0 Backlog

13 VOTE

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.

over 1 year ago in AI / AI knowledge / Knowledge Base 0 Backlog

3 VOTE

Proactive QA (AI Seatbelt)

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

5 months ago in AI / AI angel (QA before sending) / AI insights / Composer / Manage conversation content 1 Backlog

34 VOTE

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.

about 4 years ago in Teammate availability / Workforce management 1 Backlog

3 VOTE

Support STP files in chat

No description provided

5 months ago in Live Chat 0 Will not do

4 VOTE

Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately

6 months ago in Metrics 0 Backlog

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