ADD A NEW IDEA
-
Activation2
-
Admin Experience170
-
AI193
-
AI angel (QA before sending)4
-
AI answer11
-
AI Assist1
-
AI compose14
-
AI data extraction3
-
AI extensibility3
-
AI insights3
-
AI knowledge5
-
AI language4
-
AI message translation2
-
AI runbooks1
-
AI settings1
-
AI similar conversations8
-
AI suggested replies (auto draft)16
-
AI summary10
-
AI tagging19
-
AI tracking3
-
-
Backoffice2
-
Client Platform100
-
Contacts82
-
Core Product Experience671
-
Developer Platform374
-
Insights94
-
Analytics areas2
-
Analytics Exporting Data6
-
Analytics Functionality17
-
CSAT21
-
Direct connectors0
-
Insights - Other0
-
Insights - Systems1
-
Live dashboard2
-
Metrics16
-
Breakdowns and totals3
-
Business Hours and time measure2
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base84
-
Live Chat117
-
Search30
-
Systems71
-
Workflows150
-
Advanced rule conditions and actions17
-
Company rules1
-
Links based rules0
-
Load balancing3
-
Macros7
-
Other (workflows)9
-
Outbound/Sequences8
-
Rule actions15
-
Rule conditions6
-
Rule library2
-
Rule management6
-
Rule trigger4
-
Scalability/Engineering0
-
SLA1
-
Smart rules6
-
Teammate availability10
-
Views6
-
Workforce management9
-
All ideas
Status:
Launched
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched
Showing 1723
15
VOTE
Ability to merge & reuse chatbot paths within a chatbot flow
Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
31
VOTE
7
VOTE
5
VOTE
[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)
Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
7 months ago
in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging
0
Backlog
14
VOTE
Request to Increase Recipient Limit for Sequences
For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
15
VOTE
11
VOTE
Conversation custom fields in Analytics
Ability to filter in analytics by conversation custom field (similarly to tags)
about 1 year ago
in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields
0
Backlog
16
VOTE
I want to customize "unsubscribe" to still have external replies bump conversation in my inbox (rather than being archived)
I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...
16
VOTE
9
VOTE
Display history of template creation, and show when last used
In the UI of the "Message Templates" section of Front, i'd like to be able to be able to see the history of the message template (primarily, who created it, and who last edited it), as well as see when it was last used. If I see we have templates ...