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Give customer the choice between multiple 3rd party spell checkers
Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
1
Will not do
45
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15
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Allow users to split non-email conversations
For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
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Backlog
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3
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Front Chat Branch by Agent Availability
Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...
0
Backlog
44
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